RETURN POLICY

Last updated May 06, 2025

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

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RETURNS

​All returns must be postmarked within fourteen (14) days of the purchase date.All returned items must be in new, unopened and unused condition with all original labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
 

Destilaria PHOENIX MEDRONHO
Attn: Returns
Monte Novo da Serra
8670-909 Aljezur
Portugal

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Phone: 914 412 139
 

Important: The telephone number must be noted on the shipping label as a contact!!!
 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

    ●     Sale items are FINAL SALE and cannot be returned.
 

QUESTIONS

If you have any questions concerning our return policy, please contact us here: https://www.phoenix-medronho.pt/en/#kontakt

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